Customers

There is something many businesses quietly assume: because we have been around for years, customers should trust us. Not quite. Your customers do not owe you their trust because you have a big office, a familiar logo, or a blue-chip...

There is a familiar saying in business, "The customer is always right." Nice idea but slightly more complicated in real life.In aviation, the passenger can be mistaken, misunderstand the policy, miss an announcement, arrive late for boarding, and still...